Privacy Policy

1. Introduction

AiCallAgents.net ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect several types of information to provide and improve our Service:

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you register
• Business Data: Information about your business operations, call scripts, and customer service preferences
• Communications: Any correspondence you send to us, including support requests

2.2 Information Collected Automatically

• Call Data: Call recordings, transcripts, duration, timestamps, and outcomes
• Usage Data: How you interact with our platform, features used, and preferences
• Device Information: IP address, browser type, operating system, and device identifiers
• Analytics: Performance metrics, error logs, and service diagnostics

2.3 Information from Third Parties

• CRM Integrations: Data synced from your connected CRM systems
• Calendar Services: Scheduling information from integrated calendar platforms
• Payment Processors: Transaction confirmations and billing status

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our AI voice agent services
• Processing transactions and sending related billing information
• Training and improving our AI models to enhance call quality
• Sending service updates, security alerts, and support messages
• Analyzing usage patterns to optimize performance and user experience
• Detecting, preventing, and addressing technical issues or fraud
• Complying with legal obligations and enforcing our terms

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

• Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
• Business Partners: Integration partners when you connect third-party services
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of AiCallAgents, our users, or the public

5. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit AES encryption for data at rest and in transit
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Access controls and employee security training
• Secure data centers with physical security measures

While we strive to protect your personal information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to enhance our protections.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Call recordings are retained for 90 days by default, but you can configure longer or shorter retention periods. Account information is retained until you delete your account. Some data may be retained longer as required by law or for legitimate business purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate personal data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your personal data
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. HIPAA Compliance

For healthcare customers, we offer HIPAA-compliant configurations. We will enter into Business Associate Agreements (BAAs) as required. Protected Health Information (PHI) is handled according to HIPAA security and privacy rules, with additional safeguards including access logging, audit trails, and encrypted storage.

9. International Data Transfers

We operate globally and may transfer your data to countries outside your residence. When transferring data from the European Economic Area, UK, or other regions with data protection laws, we use appropriate safeguards such as Standard Contractual Clauses or rely on adequacy decisions. Data is primarily stored in secure data centers in the United States.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information promptly.

11. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze website traffic and usage patterns
• Improve our marketing effectiveness
• Provide personalized content and features

You can control cookies through your browser settings. Disabling certain cookies may affect your experience with our Service.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically for any changes.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: