AI Voice Agents 101
An AI voice agent is software that answers and makes phone calls using human-like speech. It listens to the caller, understands what they need using natural-language AI, and responds in a natural voice in real time. For businesses, an AI voice agent works like a 24/7 receptionist and sales rep: it answers every call, qualifies leads, books appointments, answers common questions, captures messages, and routes urgent calls to a human — without hold times, voicemail, or missed calls.
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